What to Expect
You do not buy a heating or cooling system very often (at least we hope not) so here’s what you can expect from us:
- Your Estimate includes everything that’s covered.
- We Confirm our arrival the day before.
- City Permits. We get them for you.
- Preparation. We organize all new equipment and materials in our warehouse first, to expedite the process at your house.
- Installation Day. Our installation crew will arrive on time and answer any questions.
- The Installation. Your Day install techs will do what it takes to give you the best installation. This may include custom-building your ductwork, running new PVC vent pipes from the furnace outside, running new refrigeration lines, running new gas pipes to the furnace, running new electrical wiring to the furnace, AC & thermostat, installing new drain lines for the furnace, AC, & humidifier.
- Warranties. Our office staff will record model and serial numbers, warranties, and service schedules to make service faster later. We can also help with your rebate paperwork.
- Inspection. We arrange for your city inspector to perform the inspection.
- After post-install clean-up, your technician will introduce you to your new system and teach you the thermostat, how to change filters, and discuss maintenance.
- Within 10 days you will get the paperwork in the mail, including your final invoice/receipt and utility rebate forms.
- Maintenance. The key to keeping your high-efficiency system highly efficient. We’ll make it very easy by offering service reminders and service agreements.
- The Result. You are comfortable in your own home.
Book an Appointment
We cover all of your HVAC and plumbing needs. Book an appointment with us or give us a call for a free quote.
They went above and beyond to get my water heater up and running! I could not be happier with their service! Thank you a million times!
– Elizabeth Brewster
Frequently Asked Questions
How often should I replace my furnace filter?
To help avoid costly repairs and maximize performance, recommended intervals are as follows: one-inch disposable filters should be replaced monthly. Two-inch filters should be changed every two to three months. Five-inch MERV 8 filters we typically include with most of our furnace installations should be changed every six months. If you have allergies, smoke indoors, burn candles, have pets, or have construction in your neighborhood, it’s likely you’ll need to replace filters more often. Many thermostats included with new installations will automatically tell you when to change your filter.
What is the optimal humidity level for my house?
Every house is different, but an ideal humidity level for winter is 30-40%. Higher humidity in the winter makes your home feel warmer while your thermostat setting is lower. Optimal indoor humidity in the summer is 45-50%. Reducing your humidity during the summer provides that same effect of added comfort without adjusting your thermostat to a lower temperature. A whole-home humidifier and dehumidifier are the best options for staying economically comfortable all year long.
How often do I need to have my heating and cooling equipment serviced?
Annual maintenance by a qualified company is recommended to promote energy efficiency, help prevent breakdowns, and extend equipment life. It is always a good idea to test your system before you really need it to avoid emergencies. Call us for service before extreme weather hits.
Does it matter what time of year my furnace or air conditioner is serviced?
No. We can perform service at any point during the year. However, since it’s an outdoor unit, it’s best to have an air conditioning system serviced when it’s at least 70 degrees outside.
When do I know it’s time to replace my furnace or air conditioner?
With proper maintenance, most furnaces last 16 to 18 years. Older systems are less energy-efficient and more costly in terms of repairs, replacement parts, and utility bills. If your heating system is over 10 years old it may last another 10 years if you do regular maintenance and minor repairs, but watch for slower warming, reduced airflow, higher energy bills, strange odors, and loud noises. These may be signs to consider a new furnace installation.
To fix or replace? As a general guideline, consider a replacement if the equipment is beyond three-quarters of its life expectancy and repairs will cost more than a third of the replacement. Also consider the cost to operate it each month because a newer, more efficient unit could save you money over time.
When is the best time to replace my furnace?
If you wait until your furnace dies to consider replacing it – it becomes an emergency- usually at the least opportune time. In a rush to restore heat, you may not carefully weigh all your options for service and savings, plus it will be more difficult to schedule an install in a timely manner. If you have annual maintenance performed, we’ll be able to catch early warning signs and give you recommendations for a new installation before you have an emergency.