SERVICE DISPATCHER

$20-$35 per hour I Hourly I Full Time

Medical, Dental & Vision Premiums 100% Employer-covered for employees, Employee/Employer funded HSA with Employer contribution of $1000/year per employee, Simple IRA plan with 3% company match, 80 hours paid time off and 6 paid holidays/ year, Clothing allowance

Job Description:

Day Plumbing, Heating & Cooling has an opening for an in-office Service Dispatcher! We are looking for a high-energy, customer service motivated administrative dispatcher to support our team of technicians, sales and office staff. This is a fast-paced, detail driven position right in the middle of the daily operations of our company. The ideal candidate will need to have at least 2 years’ experience working in a similar position with strong computer, customer service and communication skills.

About Us:

We are passionate about serving our customers and doing the job right. If you are too, we have a career for you! Day is a local leader, providing plumbing, heating, cooling and related services to our customers. We are family owned and operated since 1983. Our motto is “Do the job like you want it done in your own home, and treat your customers like you want to be treated.”

Why Work for DAY?

• We are locally-owned and family focused so you are not just a number but an important part of a thriving small business!
• Robust benefit package
• Annual Christmas party and summer party
• Opportunities to grow individually and as a team
• Great people in all our departments
• Occasional lunches provided
• Community of long-term employees and customers

Pay Scale

$20.00-$35.00/hour

Benefits

• Winning team atmosphere
• Full Employer-paid Health Insurance premium for employee*(after 30 days)
• Health Savings Account – employee funded with $1000 employer contribution/yr
• Full Employer-paid Dental Insurance premium for employee (after 30 days)
• Full Employer-paid Vision Insurance premium for employee (after 30 days)
• 6 paid holidays
• Starting at 80 hours paid time off/year
• Annual clothing allowance
• Simple IRA retirement plan with a 3% company match

Work Hours

DAY office hours are 7:30 am to 5:30 pm Monday thru Friday. 40-45 hours are the norm, overtime anticipated each week.

Position Summary

The Scheduling Dispatcher works closely with DAY’s technicians, customers, in-house sales team and business owners and “owns” the daily movement of the schedule while assigning the right technicians to jobs that match their skills, abilities and locations to best serve customers’ and organization’s needs.

Responsibilities

• Primary responsibility is customer service
• Manage all aspects of customer interaction and technician logistics in software program
• Maintain dispatch board to ensure maximum workload capacity of technicians
• Strategically project job and technician daily and weekly timelines
• Process customer calls into accurate job tickets and assign the right technicians
• Effectively recognize and prioritize urgent customer and company needs
• Ability to thrive in a high-stress position
• Efficiently communicate with different departments to meet customers’ needs
• Notify technicians and customers of schedule changes
• Route phone calls to necessary parties
• Greet walk-in customers, when needed, and point them in the right direction
• Assist with other duties as necessary

Qualifications

• Strong customer service and /or dispatching experience
• Superior written and verbal communication skills
• Skilled at problem solving and organization
• Robust busy-office experience
• Proficient in answering a multi-line phone system
• Familiarity with plumbing and HVAC systems
• Experience managing varying workloads

Performance

The success of the Dispatcher depends on:

• Customer service above all
• Identifying and interpreting the customer’s situation and clearly defining the customer’s requests
• Creating orderly technician dispatches
• Routes phone call to necessary parties
• Details are addressed and resolved in a timely manner
• Works well with other staff
• Pleasant inter-office communication
• Maintaining calm in crisis situations
• Works with techs and staff to seamlessly meet the customers’ needs

Job Type: Full-time

Pay: $20.00 – $35.00 per hour

Expected hours: 40 – 43 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Experience:

• Typing: 3 years (Required)
• Customer service: 2 years (Required)
• Dispatching: 2 years (Preferred)
• Busy Office: 2 years (Required)

Language:

• English (Required)

Ability to Relocate:

• Fairmont, MN 56031: Relocate before starting work (Required)

Work Location: In person